Easier ways to have hard conversations

Jon Glass shares his tips on how to have safe, calm and beneficial conversations about death and inheritance.

A little about Jon

Dr Jon Glass* runs retirement coaching business 64PLUS. He coaches individuals to a clearer understanding of the issues they will face post work. He has studied counselling and coaching at The Australian College of Applied Psychology and The Institute of Executive Coaching and Leadership.

Have you heard this quote: “The only two certainties in life are death and taxes”? While often attributed to writer Mark Twain, these words were apparently penned by U.S. founding father Benjamin Franklin years earlier.

This article focuses on having discussions about one of those certainties: death. More specifically, having conversations about how to share assets with beneficiaries via inheritance, which becomes crucially relevant when death looms on the horizon.

Discussing inheritance (and death) can be tricky. Each party will likely have different expectations, needs and emotions on the subject. One fact stands out: clear communication is essential to avoid misunderstandings and, worse still, disputes.

This article outlines some practical steps on how to make these conversations more manageable. But first we need some foundations.

Death and finance

Economic factors have increased the significance of discussions around inheritance.

Property prices and superannuation balances have grown substantially over recent years, leading to larger inheritances in general. With larger sums involved, “intergenerational wealth transfer” – the buzzwords for passing wealth from older family members to younger ones – has become a hot topic.

High living costs and changing priorities are encouraging some parents to choose to help their children (or others) during their lifetimes, rather than after they have passed away – helping “with a warm hand, not a cold hand” as the old saying goes.

Other people might delay transferring wealth so they can maintain their own financial security for healthcare and aged care reasons.

Communication is key

Where there is wealth, there is often a will, and where there is a will, it can be challenged. There is nothing new about challenges to wills (Charles Dickens used this as a plot device in the 1850s in his novel Bleak House). Here are two (out of many) reasons why a will may be challenged:

  • Estranged or less-favoured children getting left out of the will
  • The inheritance of a property in which several children receive an interest, yet some children wish to sell the property while others want to use it.

These are thorny problems that many people would rather avoid. That’s human nature. But, often, avoidance only delays and even magnifies the underlying problems. 

Constructive approaches to solving inheritance problems

An effective way to minimise conflict and disputes is to share your intentions with your beneficiaries while you are still alive. If you have a will, consider sharing a copy with beneficiaries and actively encourage questioning so they can understand its financial consequences (the legalistic details, like the inside of a sausage, are best left to the makers i.e. the lawyers in this case). But that is typically not the end of the matter: be prepared for discussion.

As a retirement coach, I explore with clients how to navigate difficult and crucial conversations. These conversations could be with children (if you’ve ever had teenagers you’ll know what I mean), or siblings, or parents, or even friends.

Ill-health, money and death can make for very uncomfortable topics of conversation but there are ways to improve these conversations. Here are some tips:

  1. Pick your time and pick your place. All of us can imagine how certain moments and places will only encourage fractious arguments.
  2. Stay focused on goals not emotions. Always have the goals in mind and resist any urge to “win” the conversation.
  3. Observe the stress levels. Monitor and think about elevated stress levels in yourself and others and, if they rise too high, take a constructive pause.
  4. Avoid thinking that there are only winners and losers.
  5. Create a safe space. If others, or you, are responding with anger or silence, regard this as a strong sign that someone doesn’t feel safe within the conversation. 

A haven for conversation

People feel safe in conversations when they feel respected and heard. To foster that respect and openness you can:

  • Start the conversation gently by setting some guidelines
  • Find points of agreement early on in the conversation
  • Be aware of the internal narratives that all of us carry and that frame our engagements. Examples of this might be: “I’m always the victim”; “That person is so stupid”. Mentally acknowledge these thoughts, then put the behavioural biases to one side.

My experience is that, as a society, we are poorly equipped to have crucial conversations, particularly involving death and finance. The tips I have shared above will help you feel more prepared to confidently address those topics when the time is right to talk about inheritance.


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The views and opinions expressed in this article are those of the author and do not purport to reflect the views and opinions of Russell Investments.

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