Any plan sponsor, CFO, or treasurer who has run an RFP process to find an outsourced chief investment officer (OCIO) provider knows how much work that process can be. You need to look closely at investment capabilities, reference clients, track records, and pricing, just for starters. Then there’s the relationship between the client and the provider—what we might call the human element.

This article discusses how communication and a healthy relationship between the in–house team and the outsource provider is fundamental to success and keeping things on track. That relationship typically operates at three levels: we call these the client executive, the account executive and the client investment analyst.

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