Complaints Procedure

While we make every effort to get things right, problems may sometimes occur. We have in place a complaints procedure that is intended to resolve any problem quickly and fairly. If you have a concern or would like to make a complaint we will work towards resolving your issue.

Russell Investments is a member of FDRS, an approved dispute resolution scheme for the purposes of the Financial Service Providers (Registration and Dispute Resolution) Act 2008. Our complaints procedure aims to carry out all reasonable endeavours to assist the external dispute resolution scheme to resolve an external complaint within the timeframe required by the scheme.

Making a complaint

A customer who has a complaint and wishes to bring this to Russell Investments’ attention should contact:

The Complaints Manager
Russell Investments
Level 36, ANZ Centre
23-29 Albert Street
Auckland, 1010
Phone: +64 9357 6633

Email: disputeresolution@russellinvestments.com

Where requested, the Complaints Manager will provide assistance to complainants in the formulation and lodgement of complaints. A copy of our Complaints Policy and Procedure can be found through this link.

 

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Russell Investments' ownership is composed of a majority stake held by funds managed by TA Associates Management, L.P., with a significant minority stake held by funds managed by Reverence Capital Partners, L.P. Certain of Russell Investments' employees and Hamilton Lane Advisors, LLC also hold minority, non-controlling, ownership stakes.

On July 2, 2026, Russell Investments Group, Ltd. (“Russell Investments”) entered into a definitive agreement and plan of merger (the “Transaction”) pursuant to which Russell Investments will be acquired by a consortium led by B Capital Group Management, L.P. that includes California Public Employees Retirement System. The Transaction is expected to close by the end of Q1 2027, subject to the receipt of regulatory approvals and other customary closing conditions.

Frank Russell Company is the owner of the Russell trademarks contained in this material and all trademark rights related to the Russell trademarks, which the members of the Russell Investments group of companies are permitted to use under license from Frank Russell Company. The members of the Russell Investments group of companies are not affiliated in any manner with Frank Russell Company or any entity operating under the "FTSE RUSSELL" brand.