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EFFECTIVE
CLIENT REVIEWS

Conducting effective client reviews is especially important during periods of market uncertainty.

Let this be your roadmap.

Additional resources for your conversations with clients:

The 3 P's of effective reviews

There are three key ingredients to effective client reviews: Perspective, Process and Poise.

Perspective

Help clients gain perspective on world news, market headlines, and the value of working with an advisor.

Process

Walk your client through your client-centered wealth management process, their plan and portfolios.

Poise

Be intentional about the words you use, and remember to authentically ask, listen and empathize throughout your meeting.

Preparing for the review

Any good review—especially during volatile markets—requires advance preparation. Gather and reflect on the following to help your review go smoothly.

Articulate your process

Prepare your talk track

Challenging Conversations Guide

Contact your Russell Investments Sales Team for access

Review goals

Review client's goals, circumstances and preferences, and financial plan

Review portfolios

Review portfolios and alignment with client's plan. Reflect on what's working and what isn't. Do you need to consider any changes?

Also: Please contact your dedicated Regional Team for a copy of the Client Engagement Roadmap Guide.

Practice poise

Review our best practices

Review 8 key reminders on client communication best practices

Send the agenda

Send the agenda to your client at least 3 business days before the meeting. Include written instructions on how the client can access the virtual meeting technology.

Market events in 2020 and beyond could lead to a perfect storm. Find out why before this year’s capital gains season arrives.

Conducting the review

You’re prepared! Be confident and remember to authentically ask, listen and empathize throughout the meeting.

Chat

Take time for personal conversation

Review the agenda

Walk the client through the meeting agenda. Make adjustments based on client's feedback and emotional state.

  • Perspective. Share your perspective on the current world events, market developments and the value of a relationship with a trusted advisor like you.
  • Priorities. Walk your client through a re-discovery process
  • Process. Review the client's plan, tying it to their priorities and the re-discovery discussion you just had. Articulate and review product alignment and recommendation: Stay the course or make changes.

Articulate next steps

Schedule the next meeting. For top clients, consider introducing a Client Engagement Roadmap (Please contact your dedicated Regional team for access to the Client Engagement Roadmap Guide)

Make yourself available

Offer to talk to your client's concerned family members and friends.

After the review

You have finished the actual review meeting—but there are some important follow-up items to complete to ensure a good experience.

Follow up email

Within 48 hours, send a follow-up email summarizing next action steps. Consider also including:

  • Link to latest Investor Newsletter
  • Links to client-approved market perspective podcasts and videos
  • For top clients, consider also creating a custom Engagement Roadmap to help the client visualize the trajectory of their relationship with you and execution of their priorities (Please contact your dedicated Regional team for access to the Client Engagement Roadmap Guide)

Implement the next steps

Communicate

Keep client informed as next steps are completed

Quarterly review materials

Use these documents to complement your quarter-end conversations with clients

Product reports

Tax-Managed Model Strategies

PDF

Hybrid Model Strategies

PDF

LifePoints© Funds - Target Portfolio Series

PDF

Multi-Strategy Income Fund - Quarterly Commentary

PDF

Multi-Asset Growth Strategy Fund - Quarterly Commentary

PDF

Quarterly Fund Review

PDF

Other client-ready materials

Economic & Market Review

Create context for your clients when discussing portfolio performance in light of recent market events with this popular download.

PDF PPT
Video walk-through

Client Quarterly Review Letter

Send materials to your clients with this ready-to-use, FINRA-reviewed email template.

DOC

NEW! Special 1Q2020 Client Quarterly Letter

A special edition quarterly letter from Brad Jung, Managing Director, Head of North America Sales, to share with your investors which puts 1Q performance in context along with key questions investors may be asking now.

DOC

Investor Newsletter

This quarterly newsletter explores timely investment topics and retirement strategies for investors.

PDF

Insights from Russell Investments' experts

Economic and market commentary that provides context and perspective

Upcoming webinars: Economic & Market Outlook

Financial Professionals Only: Please join Russell Investments for a conversation on the latest forward-looking insights from our experts as they discuss where they believe markets are headed, what is driving them and the factors you may want to consider when working with clients. Our experts will also answer your questions during the open Q&A session.

All webinars take place at 1:00 pm PT / 4:00 pm ET on the following dates:

Global Market Outlook

Each quarter our investment teams summarize their economic outlook for you to read and share.

Read the outlook

Market Week In Review

Each Friday our investment professionals produce a concise look back at important market drivers and events of the past week

Go to review

Asset Class Dashboard

We've identified key economic and market indicators to assess the current economic health and trends.

View dashboard

 

More resources

Consider ways to elevate your client reviews & stay up-to-date on product and manager changes

Elevate client experience

Your ability to institute WOW impressions is the best way to increase loyalty and turn clients into a marketing resource.

Evolve your practice

Product changes

Stay up-to-date on the latest changes to our investment solutions.

Get product updates

Manager updates

Access recent notices as well as archives of money manager and strategy changes for Russell Investment Company Funds.

Get manager changes

 

Advisors, ready to take the next step? We're here to help.

Ask a question

You have unique challenges. If you have questions, please share them here. We can help—you decide how.


Ask a question

 

Request a meeting

We'd be honored to work with you. Let us know how you want to meet and we will connect with you.

Create a proposal

Moving to a tax-managed portfolio can be complicated. Our Multi-Asset Portfolio Builder tool can help.

Fund objectives, risks, charges and expenses should be carefully considered before investing. A summary prospectus, if available, or a prospectus containing this and other important information can be obtained by calling 800-787-7354 or by visiting the prospectus and reports page to download one. Please read the prospectus carefully before investing.

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